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computer-security/vendor-contacts FAQ

Archive-name: computer-security/vendor-contacts 
Posting-frequency: monthly
Last-modified: 1995/5/04
Version: 2.01 

Vendor Contacts FAQ

Version: 3.00
This Security FAQ is a resource provided by:

     Internet Security Systems, Inc.
     Suite 660, 41 Perimeter Center East          Tel: (770) 395-0150
     Atlanta, Georgia 30346                       Fax: (770) 395-1972

To get the newest updates of Security files check the following services:
     ftp /pub/

To subscibe to the update mailing list, Alert, send an e-mail to and, in the text of your message (not the subject
line), write:

     subscribe alert


     "It [Vendor Security Contact FAQ] is the kind of thing that makes
     you look good at work when your boss decides he's joe security and
     wants a patch (for like rdist - duh!) yesterday..." - Tim Scanlon,
     System Analyst

Vendor Security Contacts: Reporting Vulnerabilities and Obtaining New

The following FAQ is a list of security contacts to reach at various vendors
for reporting security vulnerabilities and obtaining new security related

With the rising number of people and hosts gaining access to the Internet,
the basic integrity of the Net needs to be maintained. Many of security
incidents that happen on Internet could have been avoided by installing
security patches that are available by vendors. It is important to get the
recent patches and ensure that your systems are configured properly. With
intruders and their underground network having quick access to security
vulnerabilities, it is important that administrators have security
information available and not rely on just One organization.

Here are the security contacts that information is available for:

   * A/UX
   * Cray Research
   * Data General Corporation
   * Dec
   * HP
   * IBM
   * Motorola
   * Next
   * Novell
   * SCO
   * SGI
   * Sun

Other important security contacts included are:

   * CERT Contact
   * CIAC Contact
   * FIRST Contact

When reporting a new security bug, try to be as specific as possible about
how to reproduce it, which OS release (uname -a), and any other release
numbers of software that are involved.



Contact information for A/UX as follows:

   * Send security related information to the following people:
        o Erik E. Fair: and CC:


Cray Research

Contact information for Cray Research as follows:

Cray Research customers should first direct questions and concerns to
on-site support personnel (if provided by their service contract). Other
contacts should be made through:

     Customer Support Call Center (CSCC)
     Cray Research, Inc.
     655F Lone Oak Drive
     Eagan MN 55121

     tel. +1-612-683-5600


DG, Data General Corporation

Contact information for DG is as follows:

   * Send security related information to the following person:

        o Kevin Peterson (

          Data General Corp
          62 Tw Alexander Drive
          RTP, NC 27709

          Phone: 919-248-6011

Patches (security or nonsecurity) are distributed through our Support
Centers (and/or local office).


DEC, Digital Equipment Corporation

Contact information for DEC is as follows:

   * Send security related information to the following person:
        o FIRST Contact: Rich Boren, (719)

Security patches are issued by Customer Support Centers.


HP, Hewlett Packard

Contact information for HP as follows:

   * For security concerns, questions, or problems, you can contact:

Obtaining Patches:

Patches and mailing lists are available through the HP SupportLine service.
More information is available in their bulletin. The HP SupportLine mail
service is available to anyone who can send electronic mail via the

For a guide how to obtain patches via email send mail to with the line "send guide" in the text
portion of the mail.


IBM, International Business Machines

Contact information for IBM as follows:

   * IBM support @ 1-800 237-5511
   * Email to

Send security related information to Nick Trio (, a.k.a.
( Unix person on IBM's Computer Emergency Response Team)
and Alan Fedeli (

There are some security patches on anonymous FTP in
pub/aix3 for AIX.

Security patches are issued through your IBM sales office.


Novell, Inc.

Contact information for Novell as follows:

   * Phone number: 800-4-UNIVEL

Security patches are available from:

   * Compuserve
   * ftp from
   * floppy from the Novell support folks



Contact information for Motorola is as follows:

     For security concerns, questions, or problems with Motorola
     Products contact your sales or support representative.

     For security concerns, questions, or problems related to incidents
     in progress or Motorola's presence on the Internet:

        * +1-708-576-1616 (for emergencies)
        * +1-708-538-2153 (fax)

For Motorola Computer Group:

     For security concerns, questions, or problems with Motorola
     Products contact your sales or support representative.

     For security concerns, questions, or problems related to incidents
     in progress or MCG's presence on the Internet:

     For emergencies, contact the emergency number listed above.

     Starting in 1995, MCG has started to provide certain security
     patches for MCG products on anonymous ftp from in
     pub/patches. Patches are also available via your sales or support



Contact information for Next as follows:

   * Technical Support:
   * Phone number: 800.848.6398


     900 Chesapeake Drive
     Redwood City, CA 94063



Contact information for The Santa Cruz Operation (SCO):

   * Send security related information to:

Security patches are issued on an as-needed basis and will be available at and its mirrors.

When submitting information about a security problem, please include output
of the following commands:

  uname -X
  hwconfig -h        (if hardware-related)

and as much detail about the problem as you can muster.


SGI - Silicon Graphics Incoporated

Contact information for SGI as follows:

   * Send security related information to:
     If there is no response, try Dave Olson ( or Miguel
     Sanchez (

   * Inside US:
        o Support line: 1-800-800-4SGI

   * Outside US/Canada:
        o Contact your local SGI support provider

   * FTP Site:
        o (
        o When available, patches are placed in the directories
             + security
             + sgi/IRIX4.0
             + sgi/IRIX5.0



Contact information for Sun as follows:

   * email:
   * phone: 415-688-9081
   * Fax: 415-688-9101
   * postal:

          Sun Security Coordinator
          MS MPK2-04
          2550 Garcia Avenue
          Mountain View, CA 97703-1100

For reporting security vulnerabilities and problems, Sun strongly recommends
that you report problems to your local Answer Center and your representative
computer security response team, such as CERT. In some cases your local
Answer Center will accept a report of a security bug even if you do not have
a support contract. An additional notification to the security-alert alias
is suggested but should not be used as your primary vehicle for reporting a

Sun Security Bulletins

Sun Security Bulletins are available free of charge as part of our Customer
Warning System. It is not necessary to have a Sun support contract in order
to receive them.

To subscribe to this bulletin series, send mail to the address
"security-alert@Sun.COM" with the subject "subscribe CWS your-mail-address"
and a message body containing affiliation and contact information. To
request that your name be removed from the mailing list, send mail to the
same address with the subject "unsubscribe CWS your-mail-address". Do not
include other requests or reports in a subscription message.

Due to the volume of subscription requests Sun receives, Sun cannot
guarantee to acknowledge requests. Please contact the security office if you
wish to verify that your subscription request was received, or if you would
like your bulletin delivered via postal mail or fax.

Sun Security Bulletins are archived on (in the same directory as
the patches) and on SunSolve. Please try these sources first before
contacting the security office for old bulletins.


Other Resources


CERT (Computer Emergency Response Team)

The CERT (Computer Emergency Response Team). To report a vulnerability
contact CERT at:

   * E-mail:

Past advisories and other information related to computer security are
available for anonymous FTP from (

See the Security Resources FAQ for more information on CERT and
vulnerability reporting forms.


CIAC (Computer Incident Advisory Capability)

The CIAC (Computer Incident Advisory Capability) of DoE. To report a
vulnerability, contact CIAC at

   * voice: 510-422-8193
   * fax: 510-423-8002
   * stu-iii: 510-423-2604
   * or mail

Previous CIAC bulletins and other information is available via anonymous ftp
from (ip address

See the Security Resources FAQ for more information on CIAC advisories and
mailing lists.


FIRST (Forum of Incident Response and Security Teams)

FIRST (Forum of Incident Response and Security Teams). To report a
vulnerability, contact FIRST at

   * voice: 310-975-3359
   * fax: 310-948-0279
   * web:
   * or mail



Thanks go to the following people for providing new or updated information
to be included in this FAQ:

   * Dave Millar for helping provide a portion of the information.
   * (Walter Misar)
   * Steve Cooper,



This paper is Copyright (c) 1994, 1995, 1996
   by Christopher Klaus of Internet Security Systems, Inc.

Permission is hereby granted to give away free copies electronically. You
may distribute, transfer, or spread this paper electronically. You may not
pretend that you wrote it. This copyright notice must be maintained in any
copy made. If you wish to reprint the whole or any part of this paper in any
other medium excluding electronic medium, please ask the author for


The information within this paper may change without notice. Use of this
information constitutes acceptance for use in an AS IS condition. There are
NO warranties with regard to this information. In no event shall the author
be liable for any damages whatsoever arising out of or in connection with
the use or spread of this information. Any use of this information is at the
user's own risk.

Address of Author

Please send suggestions, updates, and comments to:
Christopher Klaus <> of Internet Security Systems, Inc.

Internet Security Systems, Inc.

ISS is the leader in network security tools and technology through
innovative audit, correction, and monitoring software. The Atlanta-based
company's flagship product, Internet Scanner, is the leading commercial
attack simulation and security audit tool. The Internet Scanner SAFEsuite is
based upon ISS' award-winning Internet Scanner and was specifically designed
with expanded capabilities to assess a variety of network security issues
confronting web sites, firewalls, servers and workstations. The Internet
Scanner SAFEsuite is the most comprehensive security assessment tool
available. For more information about ISS or its products, contact the
company at (770) 395-0150 or e-mail at ISS maintains a Home
Page on the World Wide Web at
Christopher William Klaus            Voice: (770)395-0150. Fax: (770)395-1972
Internet Security Systems, Inc.              "Internet Scanner SAFEsuite finds
Ste. 660,41 Perimeter Center East,Atlanta,GA 30346 your network security holes
Web:  Email:        before the hackers do."

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